Terms & Conditions
All repairs and suggestions are made in good faith. All reasonable avenues for repair will be explored and offered.
Repair Policy Repair estimate of the parts are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same then processed.
Physical verification of the material is only possible when it reaches to our workshop.
All Software's and Data are of client responsibility, please backup all the data before submitting for repair.
All repairs of Cell Phones/ Tablets/ Laptop / Desktop / Printer / Monitor are not warranted for any time period from Closed Call.
As soon as product is returned to owner/customer Canyon Lake Phone and Computer Repair is not responsible for any damages occurring. If the customer drops the phone or damages it after original call is closed the customer will be charged at 100% costs for new damages.
In case of repeat issue/problem we can only be able to give service on address provided at the time of call logged.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or profits arising out of, or in connection with.
All on-site services and response times are subject to the following conditions:
Performed during Standard Business Hours.
Availability of the services in your area, and the availability of technicians in your area.
Availability of parts.
No advance replacement will be issued unless the faulty is returned.
Computer Parts are likely to come from a different manufacturer and/or store, For any hardware defects you will have to deal with the appropriate manufacturer company
If you want, on behalf of you we will provide the replacement service(pick n drop) on chargeable basis as per manufacturer terms.
Payment Terms: Diagnosis fees at the time of Pick-up, remaining at the time of delivery or completion of work. No credit is available.
Diagnosis Fee: This fee applies to all out-of-warranty service requests with no exception. It is payable even if we determine that the laptop is not faulty; that the fault is not repairable; or you decide not to proceed with the repair. However, it may be waived at our discretion if you instruct us to proceed with the quoted repair or if the laptop is salvaged to Canyon Lake Phone and Computer Repair.
Payment: Full payment is strictly due on collection of your laptop. Your laptop will not be returned to you until full payment is received. You can make payment by cash or bank cheque. Personal cheques and company cheques are not accepted without prior arrangement. We retain a security interest in your laptop until full payment is made and we retain the right to sell your laptop at a private or public sale to pay for any outstanding invoice if payment is not received within 30 days of its due date.
Cheque Return Charges: for any financial reason – INR 350 for one cheque.
Software/Data Backup. It is the Customer’s responsibility to complete a backup of all existing data, software, and programs on Supported Products prior to performing any Services. WE WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORK. You understand and agree that under no circumstances will Canyon Lake Phone and Computer Repair be responsible for any loss of software, programs, or data, even if our technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of any Canyon Lake Phone and Computer Repair warranty and this Service Agreement. The assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither does we provide any guarantee or warranty of any kind with respect to any third-party product that our technician may use in assisting you.
Technical description of the defect: In order to properly repair a product, it is absolutely necessary for Canyon Lake Phone and Computer Repair SERVICES to receive information specifying the reason the product is being returned. Specific test data, written observation on the failure and specific corrective action you require, is needed.
If a customer provided a "loaner phone" during your repair and the phone is returned in any condition that differs from the original status the customer will be charged the full amount for all repairs or replacement of the phone.
During any repair there will be the potential for device failure and additional damage being cause. We at Canyon Lake Phone and Computer Repair are not liable or responsible for any damages or device replacement.