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Terms & Conditions Form

Please read over then provide your signature and contact information for the best services we can offer.

All repairs and suggestions are made in good faith. All reasonable avenues for repair will be explored and offered.

Service Terms & Conditions

Payment Service & Terms

A. Payment Terms

 

     Diagnosis fees are due at the time of pickup. The remaining balance is due upon

     delivery or completion of work. We do not offer credit.

 

B. Diagnosis Fee

 

     A diagnosis fee applies to all out-of-warranty service requests with no exceptions. This

     fee is required even if:

  • No fault is found

  • The device is not repairable

  • You choose not to proceed with the repair

 

     The diagnosis fee may be waived at our discretion if you proceed with the recommended

     repair or choose to leave the device with Canyon Lake Phone & Computer Repair.

Payment Policy

Full payment is required before your device is returned.

 

We accept:

  • Cash

  • Approved electronic payment methods

 

**Checks are not accepted without prior approval.

 

Canyon Lake Phone & Computer Repair retains a security interest in all devices until full payment is received. If payment is not made within 30 days of completion, we reserve the right to sell the device to recover outstanding balances.

Customer Responsibility 

  • Data Backup:

 

It is the customer’s responsibility to back up all data, software, and programs prior to service.

Canyon Lake Phone & Computer Repair is NOT RESPONSIBLE for:

  • Data loss

  • Software loss

  • System or network issues

 

Even if assistance is provided with backup or recovery, service is done at your own risk and without guarantee.

Service Information

To ensure accurate repairs, customers must provide:

  • A clear description of the issue

  • Any known details about the malfunction

 

If all information is not provided we cannot service the device correctly and are not responsible.

Water Damage Repairs

Devices with water damage are **not eligible for warranty**.

 

While we will attempt repairs, no guarantees can be made regarding:

  • Functionality

  • Longevity

  • Repair success

Warranty Terms

A. Apple Devices​

  • 7-day parts & labor warranty

  • Additional 23-day parts-only warranty

  • After 30 days, all costs are the customer’s responsibility

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B. Other Devices: Item Brand Official Parts (OEM)

  • 7-day parts & labor warranty

  • Additional 23-day parts-only warranty

 

C. Non-Item Brand Parts (Non-OEM)

  • 72-hour parts-only warranty

  • No labor coverage

 

D. Back Glass Repairs

  • Back glass repairs carry **no warranty**.

  • Once the device is returned, any damage is the customer’s responsibility.

 

E. General Warranty Terms

      After the warranty period expires, customers are responsible for:

  • Parts

  • Labor

  • Shipping

  • Restocking fees

  • Applicable taxes

Agreement

By approving this service, you authorize all agreed-upon repairs and accept responsibility for payment upon completion. Any additional work will be communicated for approval before proceeding.

 

By proceeding with service, the customer acknowledges and agrees to these terms and conditions.

 

By signing below, you agree to the approved repair charges and understand that any work or diagnosis performed is billable once completed.

Thanks for submitting!

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